Ina Fried basically says that complains made by customers regarding Windows Vista lead Microsoft to a new product designing approach. Where they sought the input of PC manufactures like HP, Dell, and Acer etc. Morbello, an Acer Vice president, said, “Until Vista, Microsoft was fully thinking on there own and implanting their own ideas and then releasing it. The PC manufactures didn’t really know what to expect or how it would function in there PC hence all the problems that PC users experience.
Microsoft had to change their method of design in part because of Apple strong customer satisfaction. They held meeting and discussed how certain PC components were functioning with the Windows program and also how pre-installed non-Microsoft programs would affect the function of the PC. A few of the decisions made were the addition of an XP mode to allow users to use a free virtualization copy of Windows XP in order to run older applications not compatible with the new version; and they also cut out all the “Crapware” (preinstalled non-Microsoft software) that was slowing down the PCs.
This article relates to the chapter because it used all the information obtained from complains surrounding Windows Vista. Microsoft took this information obtained from customers and got to the “root cause”! Rather than continuing to develop their product in the same fashion they took their customers complains into consideration and developed a software program with the help of the PC manufactures in order to eliminate possible future consumer problems.
BY: Ina Fried
http://news.cnet.com/8301-13860_3-10380296-56.html
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